At Sonic HealthPlus we are committed to providing our clients and patients with the very best service. To help us achieve this, we abide by a Customer Charter which helps ensure we meet your expectations each and every day.

The Customer Charter also defines services standards such as:

  • Answer the phone promptly
  • Respond to emails within 24 hours
  • Always happy to help resolve your problems, and if for some reason we can’t, let you know when we will return with a response
  • Respond to faxes within 24 hours
  • Acknowledge a receipt of a letter within 24 hours.

If you see a Sonic HealthPlus employee meeting or exceeding these standards we would love to hear about it. We reward and encourage great work and there is no better recognition of this than a compliment from one of our customers.

However, if you are ever unhappy with one of our services, we need to hear about it. We take complaints very seriously and use them to foster continual improvement of our people and our organisation.

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