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Understanding and Managing Different Personalities in the Workplace

Delivery Mode

Corporate Training


2 hours

Course Content

Managing people who have differing personalities, styles of communication and motivational goals create significant challenges for those working in people management roles.  In fact, studies have shown that most people tend to communicate effectively with only 25% of the population – that is, other people with the same personality style as their own.

This four hour seminar will assist participants to understand personality as a concept, as well as recognising their own and others’ personality styles. It will examine the key differences between ‘types,’ their strengths and limitations, how different styles think about time management and conflict and criticism, what motivates them, and how to more effectively communicate with each personality style.  In the modern business world, this is a key skill that will allow participants to better manage, coach and support colleagues and staff.

Course Structure

This seminar will address the following areas:

  • Understanding Personality
  • The Four Quadrants of Personality
  • Effective Communication across the Four Quadrants
  • Motivating the Four Quadrants
  • Understand how the Four Quadrants can conflict with one another
  • Strengthening relationships to help effectively manage conflict
  • Time Management and the Four Quadrants
  • Performance Management and the Four Quadrants

Upon successful completion of the course participants will be issued with a Certificate of Attendance – Understanding and Managing Different Personalities in the Workplace.