Darwin CBD

Appointments

Our clinic is a private practice and runs by booked appointments.  We cannot offer walk-in appointments for non-urgent consultations.  We do not provide scripts without an appointment to see one of our GPs.

To make an appointment you can call our reception team on 08 8981 4233 or utilise the Easy Visit website www.easyvisit.com.au and enter Darwin as the clinic location.  We offer a range of consultations and services via face-to-face and telehealth.  For all telehealth consultations you will need to provide your up to date telephone details to our Reception team at the time of booking.  The GP will then call you on the telephone number provided. Please note that the call may come from an UNKNOWN caller due to privacy.

All new patients are required to telephone 08 8981 4233 for a booking and must be seen face-to-face for their initial appointment.

We can offer same day and/or walk-in appointments for injured workers. Our staff will triage and assess your priority and a GP will see you as soon as possible.  There may be a wait for a GP to become available during our peak times.

If you are a regular patient of our clinic and cannot travel for your appointment, your GP may be able to visit you at home.  This is solely at the discretion of the GP.  Please discuss this with our Reception team who will confirm with your GP if this is possible.

After hours arrangements:
Please contact 000 directly in the event of an emergency.
For care outside of our opening hours, please present to Royal Darwin Hospital (08 8922 8888) or contact Health Direct (P: 1800 022 222) for medical advice.

Concerns, Suggestions and Complaints:
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us, or contact the Practice Manager on 08 8981 4233. We take concerns, suggestions and complaints seriously and will deal with any matters that come to us. All complaints will be followed up and in writing, if requested. Complaints can be made directly to the clinic or via the feedback section on our website, and a QR code that you can scan from posters located in the clinic is available. We take concerns, suggestions and complaints seriously and have a comprehensive policy around how we deal with them, reporting timeframes, and reportable actions.  All complaints will be followed up in writing, even where they were offered verbally.

Parking & Public Transport

There is metered on street parking along Bennett Street and limited off street parking in our car park – the entry gate is adjacent to our building.

Our Practice

We are located on the corner and Smith and Bennett Streets in Darwin’s CBD.  The bus terminal is located in the street behind our premises. Smith Street Mall offers a variety of retail and food shops for you to browse pre or post your appointment.

Fees and Billing

We are a private practice and you will be required to pay for your consultations on the day of appointment.  This includes any vaccine costs and other medical or consumable costs, such as dressings.  We accept CASH, EFTPOS or CREDIT CARD. We do not charge a surcharge for using your EFTPOS or credit Card.

Our clinic will bulk bill children under 16 years of age, and seniors with a pension card.  Bulk billing is always at the discretion of the GP and may not apply to all children or pension card holders for every appointment.

We do not bulk bill students or healthcare card holders. 

For every appointment, you must provide your most up to date Medicare Card.  If you do not provide this, you will be required to pay the long appointment fee. All non-Medicare card holders are required to pay the non-Medicare fees on the day of appointment.  We cannot provide health or travel insurance rebates.

Telephone & Electronic Communications

Our practice communicates with patients through phone calls, text messaging if you have opted to receive them or secure email. Please note, to protect your personal information, we are unable to accept email communication from patients.

Your GP will try to take your call but may be away or busy with patients.  Please advise if it is urgent. An appointment is required for test results, only in rare cases will a results be provided by phone.