Experience of a national company, delivered with friendly local service. Now that’s a Plus.
Sonic HealthPlus Darwin provides Occupational Health and General Practice services to the local Darwin community. Having operated in the area for over five years, our team of doctors, nurses, allied health professionals and administrative support staff are experienced in delivering a broad range of health care services to the Darwin community. This includes occupational health and medicine, family medicine, women’s health, men’s health, immunisations, skin screening, chronic disease management and minor surgery.
Being the smallest and the most northern of Australian capital cities, Darwin is faced with a particular set of health related circumstances, challenges and opportunities such as access to quality health care services, high instances of skin cancer and isolation during the wet season. To help make sure we’re no worse off than our metropolitan counterparts, we work hard on building strong, long-term relationships with our patients and clients and recruit and work with highly trained professionals who can confidently deliver a wide range of services spanning from occupational medicine to family general practice.
22 Smith Street
Mon - Fri: 8.10am - 5.00pm
Please note: the clinic is closed on public holidays.
We are centrally located in the old Commonwealth Bank Building on the corner of Smith and Bennet Street. The building has recently been renovated to a very high standard. We have easy access off-street parking through the large gate adjacent to the practice. The bus station is located at the rear of the building.
We provide easy access for disabled patients with a ramp situated at the front of our building. Please contact our reception staff for any assistance you may require.
Concerns, Suggestions and Complaints:
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us, or contact the clinic manager on 08 8981 4233. We take concerns, suggestions and complaints seriously and will deal with any matters that come to us. All complaints will be followed up and in writing, if requested. Complaints can be made directly to the clinic or via the feedback section on our website. Doctor and nurse complaints can be reported to the AHPRA. Privacy breach complaints can be reported to the Office of the Australian Information Commissioner (OAIC), or if unhappy about our service, your complaint can be reported to the Ombudsman.
After hours arrangements:
Please contact 000 directly in the event of an emergency.
For any care outside of our opening hours, please present to Royal Darwin Hospital (08 8922 8888) or contact Health Direct (P: 1800 022 222) for medical advice.
Results Management: Our clinic has a policy to maintain the privacy of your personal health information at all times. All health information is available only to the patient and authorised members of our staff. To obtain your results, our nurse will contact you for follow up when required. Our communication policy dictates we will not provide any personal information over the phone, or via electronic communication.
We offer same-day and/or walk-in appointments for injured workers. A short wait may be required for walk-in appointments but please be assured our team will endeavour to see you as soon as possible. Our clinic bulk bills for patients under 16. Our standard consult time is 15 minutes, but a longer appointment can be requested when necessary. We can also provide an interpreter when required.
Standard consult fees apply. We display our pricing at reception and a copy of our fee schedule can be provided on request.
Please ring (08) 8981 4233 for an appointment. Every effort will be made to accommodate your preferred time; however emergencies will be given priority.
Appointment times are approximately 10 minutes – please tell the reception staff if you require a longer appointment time.
Every effort is made to attend to walk in patients with an urgent matter. However in some instances, it will be requested that you make an appointment at a later date and time to accommodate your needs.
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or contact the Clinic Manager, on (08) 8981 4233. We take concerns, suggestions and complaints very seriously and will deal with any matters that come to us. All complaints will be followed up and in writing if requested.
You may prefer to contact Sonic HealthPlus Head Office on (08) 9242 0800 or via post at PO Box 1237 Osborne Park WA 6916 or to the Office of the Health Ombudsman, P: 08 8999 1818, A: PO Box 1344 Darwin NT 0801. We can provide you with a copy of the complaint form if required.
Sonic HealthPlus Darwin CBD is a mixed billing practice. All consultations are to be paid for on the day. We accept cash, Visa, Mastercard and Eftpos. The practice bulk bills children under 16 and concession holders at the doctor’s discretion. Should you be eligible, please bring your Medicare Card, Concession Card or Veterans Affairs card to each consult. Medical record requests have a fee attached.Show more information
Our clinic participates in national, state and territory recall and reminder systems, please advise if you do not wish to be registered in the reminder system. We will recall you for preventative care and follow-up treatment if required. Please advise the reception staff or doctor if you do not wish to be involved in the practice systems.
Our clinic policy is that all results are not to be given via telephone. If you would like to discuss your results with your doctor please make an appointment with the reception staff as they will be more than happy to assist.
If you wish to discuss something with our nursing staff, your call will be attended to as quickly as possible. If the nurse is unavailable at the time of your call, we will phone you back at our first available opportunity.