Experience of a national company, delivered with friendly local service. Now that’s a Plus.
- Contact Us
- About Our Clinic
- Our Team
- Occupational Health Services
- GP Services
We are centrally located in the old Commonwealth Bank Building on the corner of Smith and Bennet Street. The building has recently been renovated to a very high standard. We have easy access off-street parking through the large gate adjacent to the practice. The bus station is located at the rear of the building.
We provide easy access for disabled patients with a ramp situated at the front of our building. Please contact our reception staff for any assistance you may require.
Concerns, Suggestions and Complaints:
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us, or contact the clinic manager on 08 8981 4233. We take concerns, suggestions and complaints seriously and will deal with any matters that come to us. All complaints will be followed up and in writing, if requested. Complaints can be made directly to the clinic or via the feedback section on our website. Doctor and nurse complaints can be reported to the AHPRA. Privacy breach complaints can be reported to the Office of the Australian Information Commissioner (OAIC), or if unhappy about our service, your complaint can be reported to the Ombudsman.
After hours arrangements:
Please contact 000 directly in the event of an emergency.
For any care outside of our opening hours, please present to Royal Darwin Hospital (08 8922 8888) or contact Health Direct (P: 1800 022 222) for medical advice.
Our clinic has a policy to maintain the privacy of your personal health information at all times. All health information is available only to the patient and authorised members of our staff. To obtain your results, our nurse will contact you for follow up when required. Our communication policy dictates we will not provide any personal information over the phone, or via electronic communication.
Parking & Public Transport
We offer same-day and/or walk-in appointments for injured workers. A short wait may be required for walk-in appointments but please be assured our team will endeavour to see you as soon as possible. Our clinic bulk bills for patients under 16. Our standard consult time is 15 minutes, but a longer appointment can be requested when necessary. We can also provide an interpreter when required.
Standard consult fees apply. We display our pricing at reception and a copy of our fee schedule can be provided on request.
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COVID-19 UPDATE: All persons attending a medical appointment at a Sonic HealthPlus clinic will be required to complete a COVID-19 Triage Assessment form. If you are not vaccinated or fully vaccinated, we will need to undertake a risk assessment, which may include Rapid Antigen Testing.
Please note: Patients who attend for their medical assessment presenting with flu-like symptoms or have recently travelled from a COVID hotspot may be turned away.