Client Centre

Working with us offers organisations, big and small, a range of benefits, including:

Peace of mind knowing that candidates will be seen by a doctor.

Access to our extensive wholly owned clinical network, spanning metropolitan, regional and remote locations across the country.

A Client Partner team who will work with you to develop a client profile that meets your organisational needs.

24/7 access to our real time booking system.

24/7 access to medical results and reports via our Results Portal.

Security, knowing we’re backed by Sonic Healthcare, a top 50 ASX listed company.

Australian Contact Centre

Our Australian Contact Centre is available during national business hours to make appointments directly into Sonic HealthPlus Clinics or to organise appointments within our Alliance Clinic Locations.

Our Contact Centre

Our Contact Centre is able to take calls from candidates and clients through calling 1300 763 822.

Call Us

Our Clinics

View our National Clinical footprint, where you can also filter locations by service.

View Clinic Locations

SASS: Sonic Appointment Scheduling System

SASS provides our clients with a streamlined system to make, track, or amend all of your appointments into any of our clinics 24 hours a day, 7 days a week through secure and individual login credentials.

We send automatic appointment confirmations, including all relevant information, via email to the requesting person from your company and to the candidate within 15 minutes of confirming the appointment. The candidate will also receive an SMS reminder 36 hours before their scheduled appointment.

If you require a service that is not available under your company's SASS profile, please contact your Client Partner who can assist with the booking procedure for this service.

Results

The Sonic HealthPlus Results Portal will enable you to quickly and easily view employee and candidate medical results 24 hours a day, 7 days a week.

The Results Portal allows users to login, search, track the status, download medical result documentation, or quick search a medical classification outcome for current and historic medical results. When a new result is available on the portal, authorised personnel will receive an alert notification by email. Depending on legislative requirements, the results you will receive will either be in full or as a copy of the classification page.

If you are currently not an established user of our Results Portal, please contact your Client Partner. Please note that each user must have their own unique username and email address; the same email address cannot be used by multiple users.

Sonic HealthPlus Assessments

Sonic HealthPlus offer Three Standard Medical Assessment Tiers. We have outlined these below:

The first tier, MA1, is for all assessments completed on our Sonic HealthPlus electronic paperwork system, Infiniti. The second and third tiers, MA2 and MA3, are for medical assessments completed on company or site specific paperwork and if the assessments are more complex. Our Client Partner and Bookings Team will be more than happy to assist you with queries about what tier your requirements fall under.

Infiniti is an online electronic paperwork system that allows candidates the opportunity to fill in their paperwork prior to attending their appointment. Our clinics will create the medical paperwork the day prior to the candidate’s appointment and the candidate will receive an email and an SMS letting them know that they have paperwork to complete for their medical assessment. However, if the candidate is unable to fill in the paperwork prior to their booking, they will have the opportunity to complete it in clinic on Sonic HealthPlus iPads.

SASS

SASS is our appointment booking system, and allows clients to make, track or amend appointments into any of our clinics 24 hours a day,

Need help using SASS? Simply download the document below to get started and start using SASS today.

Download SASS Guide

Client Instructions

Client Instructions include all specialised company requirements and details for completing different assessments. Whether that be our Pre-Employment or Periodic Medical Assessments or our Injury Management Services.

All of our team members will be able to review your Client Instructions to ensure that we adhere to your requests throughout each stage of the assessment. Please note these instructions undergo a Quality Assurance (QA) process to ensure they are compliant with governance and operational capabilities.

Update your Client Instruction with your Client Partner using the link below.

Email Us

These Client Instructions can include:

Specifically set out medical combinations

Special requirements/comments/expectations

Notes to the treating physician

Company paperwork type

Results management details

Notification requirements

Authorised company contact details

Company specific job description

Billing information, including whether a purchase order number is required

Bookings and Results

Solutions

Service Considerations