Need to visit the Doctor, but don’t want to leave home? Sonic HealthPlus is now offering telehealth screening consultations, connecting you with a Sonic HealthPlus GP in your home.
The service is just a like a standard appointment with your GP who will take you through the normal procedures of a GP appointment, ensuring you receive the same quality of service whilst you stay at home.
This service will be bulk billed for all patients who have a current Medicare card. If necessary, scripts for medicine and referrals for testing and pathology will be emailed to you after your appointment.
Frequently Asked Questions
Please find below telehealth frequently asked questions from the
Australian Government Department of Health
These new items are bulk billed, meaning patients will not have an out of pocket cost for these services. You will need to assign the Medicare benefit you would receive to your treating health professional.
When a bulk billed service is being provided, you need to agree that your Medicare rebate being paid directly to your healthcare provider. This is known as ‘assignment of benefit’.
A patient assigns their right to a Medicare benefit by signing a completed assignment of benefit form, which is available here.
For these temporary items only, it is acceptable for your treating health professional to document your agreement to assign your benefit in their clinical notes during the consultation and a form is not required.
Yes, the medical practitioner can mail or email a prescription to you or your pharmacist.
Yes. There is no difference between a video and face-to-face consultation in terms of ordering pathology and diagnostic imaging tests. In practice, the arrangements for these tests could vary between email, fax, or mail.
Yes. If a video consultation is suggested and you do not have the necessary technology, you may request to have the service by telephone. Your health professional may also prefer a face to face consultation.
Patients must be located in Australia, eligible for Medicare and not be an admitted patient to a hospital.
Yes. Depending on your isolation requirements, you may have support from a friend or family member. This should be discussed with your treating health professional.
The same privacy requirements that apply to face to face consultations will apply to video consultation/telephone consultations. Patients should discuss any concerns with their treating health professional.
If a service is bulk billed, the healthcare provider accepts the Medicare rebate as full payment; you cannot be charged any other costs such as booking, administration or record keeping fees.
No, it is the same service; once you have reconnected, you should continue the consultation as normal.
Yes. You can attend multiple consultations on the same day and by the same medical practitioner, provided the subsequent attendances are not a continuation of the initial or earlier attendances.
If you have not received a satisfactory health service, you can:
- View information online on the medical board of Australia website about making a complaint: www.medicalboard.gov.au, or
- Submit a health provider tip off on the Department of health website: www1.health.gov.au/internet/main/publishing.nsf/Content/health-provider-tip-off
COVID-19 National Health Plan resources for the public, health professionals and industry are available from the Australian Government Department of Health website.
Please note that the information provided is a general guide only. It is ultimately the responsibility of treating practitioners to use their professional judgment to determine the most clinically appropriate services to provide, and then to ensure that any services billed to Medicare fully meet the eligibility requirements outlined in the legislation.
How to Book an Appointment
Find a clinic
Contact your closest GP clinic to book a telehealth appointment with one of our GPs. Some appointments cannot be conducted via telehealth however our friendly reception teams will be able to advise you if your appointment is suitable for a telehealth consultation or not.
You can find a list of your closest clinics here. These appointments will be bulk billed for current Medicare Card holders.
How to Connect
You have been scheduled to attend a video consultation utilising GP2U.
GP2U is a simple and easy video conferencing platform for use in providing you a way of attending a consultation with our doctor from the comfort of your own home.
Get ready for your Telehealth Consult
Connecting to your Telehealth Consult
- At the time of the booking click on the link and you will be connected into the conference room.
- Select the link in your booking email or SMS. Select Open in GP2U - This time you will see the following screen load.
- You will be connected to the waiting room awaiting the doctor’s arrival.
- You will see the doctor in the video screen once the doctor joins the conference.