Transitioning to our new Client Portal

In our commitment to safeguarding the privacy and security of your employees' health information, we are phasing out the traditional email delivery of medical results. This includes results that are delivered to a centralised email address that can be accessed by a team. Instead, in the coming months we will be introducing our new solution—the Sonic HealthPlus Client Portal.

This is the first step in a wider system update. Further in the year we look forward to releasing more exciting system updates, which will improve visibility, tracking and accessibility.

Benefits of our new Client Portal

Improving health information security and accessibility

Enhanced security

Our Client Portal employs robust security measures, ensuring the confidentiality and integrity of your employees' medical information.

Reduced risk of
data breaches

By centralising results within the portal, we significantly reduce the risk associated with email-based transmissions. This proactive step aligns with industry best practices for protecting sensitive health data.

24/7 accessibility

Our Client Portal is available 24/7 on both mobile and desktop platforms, allowing you to manage your employees' health records where you want, when you want.

Compliance with data
protection standards

Our Client Portal aligns with the latest data protection standards, ensuring that your organisation remains compliant with regulatory requirements and mitigates potential legal and financial risks.

Action steps for clients

For clients currently receiving results via email

Step 1: Complete the user registration form.
To facilitate your transition to the new Client Portal, all staff that access medical results for your organisation must have a Client Portal user account.

A dedicated contact for your organisation will receive a user registration email with a unique link to our Client Portal registration form, which will allow them to list who requires access to the results portal prior to the launch date.

If you believe that you are the dedicated contact for your organisation, and you have not received an email with our Client Portal registration form, please contact our dedicated support team using the support form below.

Step 2: Instructions will be emailed prior to launch.
Detailed instructions on Client Portal access, account creation, and new functionality will be sent to all registered users before the official launch of our new portal.

For clients currently using our existing Client Portal

All clients who are currently using our existing Client Portal for results will automatically receive access to the new system.

All existing Client Portal users will receive instructions on how to setup your account before the official launch of our new portal.

Support and assistance

We're here to help you every step of the way

Our dedicated support team is ready to answer any questions or concerns you may have about transitioning to our new Client Portal.

For any assistance, please complete the form below and our support team will be in contact with you.

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Thank you

Thank you for entrusting Sonic HealthPlus with the well-being of your workforce. This enhancement to our services reflects our ongoing commitment to providing the highest quality, secure and efficient healthcare solutions.