In our commitment to safeguarding the privacy and security of your employees' health information, we are phasing out the traditional email delivery of medical results. This includes results that are delivered to a centralised email address that can be accessed by a team. On Monday, 14 October 2024 we will be launching our new and improved Client Portal.
This is the first step in a wider system update. In the future, we look forward to releasing more exciting system updates, which will improve visibility, tracking and accessibility.
Improving health information security and accessibility
Our Client Portal employs robust security measures, ensuring the confidentiality and integrity of your employees' medical information.
By centralising results within the portal, we significantly reduce the risk associated with email-based transmissions. This proactive step aligns with industry best practices for protecting sensitive health data.
Our Client Portal is available 24/7 on both mobile and desktop platforms, allowing you to manage your employees' health records where you want, when you want.
Our Client Portal aligns with the latest data protection standards, ensuring that your organisation remains compliant with regulatory requirements and mitigates potential legal and financial risks.
Step 1: Complete the user registration form.
To ensure uninterrupted access to your organisation's medical results, we strongly encourage all staff that require access to your organisation's results to register for the new Client Portal.
The dedicated contact for your organisation will have received a user registration email with a unique link to our Client Portal registration form. Please use this form to list all staff who require results access prior to 14 October 2024.
If you believe that you are the dedicated contact for your organisation, and you have not yet received an email with our Client Portal registration form, please contact our dedicated support team at Portal.Support@sonichealthplus.com.au or by using the form below.
Step 2: Instructions will be emailed prior to launch.
Detailed instructions on Client Portal access, account creation and new functionality will be sent to all registered users before the launch.
The Client Portal will be upgrading from Friday, 11 October (8 PM AEST) to Monday, 14 October (8 AM AEST). During this time, you will be unable to access any medical results.
You will receive automatic access to the new Client Portal, but will require new login details. These will be emailed to all existing users along with sign-in instructions between 12-13 October 2024.
Please do not hesistate to contact our dedicated support team at Portal.Support@sonichealthplus.com.au with any questions or concerns.
Our dedicated support team is ready to answer any questions or concerns you may have about transitioning to our new Client Portal.
For any assistance, please complete the form below and our support team will be in contact with you.
Thank you for entrusting Sonic HealthPlus with the well-being of your workforce. This enhancement to our services reflects our ongoing commitment to providing the highest quality, secure and efficient healthcare solutions.
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