Experience of a national company, delivered with friendly local service. Now that’s a Plus.
Sonic HealthPlus Mackay is located in the city of Mackay on the eastern coast of Queensland, Australia. Located 970 kilometres north of Brisbane, Mackay is often referred to as the Mackay-Whitsunday region due to the proximity of the Whitsunday islands. Established in 1860 by pioneer John Mackay, the region experienced a large sugar cane boom until the late 2000’s, until which time the mining industry prevailed to become the mainstay of the local economy.
Sonic HealthPlus Mackay is located in the thriving industrial region of Terminus Business Park, accessible via the Bruce Highway, only seven kilometres south of the Mackay CBD. Our clinic provides an inclusive spectrum of healthcare services with general practice, occupational health and travel medicine all delivered from our purpose-built facility. Services including injury management, employment medicals, drug and alcohol testing and coal board medicals are delivered from our occupational health team, with family health, men’s and women’s health, and skin screening all provided by our general practice doctors.
Easily accessible and open Monday – Friday 7.30am – 4.30pm, we are a comprehensive clinic welcoming all new and existing patients to Sonic HealthPlus Mackay.
Terminus Business Park
Unit 6, 32 - 34 Caterpillar Drive
Mon – Fri: 7.30am – 4.30pm
There is free onsite parking available.
We offer same day and/or walk in appointments for specific services, including injury management. A short wait time may be required for walk-in appointments, however our team will endeavour to see you as soon as possible.
After Hours Arrangements
Mackay Base Hospital
475 Bridge Road
Mackay QLD 4740
P: 07 4885 6000
Dial a Home Doctor
P: 13 99 99
Please ring (07) 4952 5100 for an appointment. Every effort will be made to accommodate your preferred time; however emergencies will be given priority.
Appointment times are approximately 10 minutes – please tell the reception staff if you require a longer appointment time.
Every effort is made to attend to walk in patients with an urgent matter. However in some instances, it will be requested that you make an appointment at a later date and time to accommodate your needs.
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or contact the Clinic Manager, on (07) 4952 5100. We take concerns, suggestions and complaints very seriously and will deal with any matters that come to us. All complaints will be followed up and in writing if requested.
You may prefer to contact Sonic HealthPlus Head Office on (08) 9242 0800 or via post at PO Box 1237 Osborne Park WA 6916 or to the Office of the Health Ombudsman, P: 133 OHO (646), A: PO Box 13281 George Street, Brisbane Qld 4003. We can provide you with a copy of the complaint form if required.
Sonic HealthPlus Mackay is a mixed billing practice. All consultations are to be paid for on the day. We accept cash, Visa, Mastercard and Eftpos. The practice bulk bills children under 16 and concession holders at the doctor’s discretion. Should you be eligible, please bring your Medicare Card, Concession Card or Veterans Affairs card to each consult. Medical record requests have a fee attached.Show more information
Our clinic participates in national, state and territory recall and reminder systems, please advise if you do not wish to be registered in the reminder system. We will recall you for preventative care and follow-up treatment if required. Please advise the reception staff or doctor if you do not wish to be involved in the practice systems.
Our clinic policy is that all results are not to be given via telephone. If you would like to discuss your results with your doctor please make an appointment with the reception staff as they will be more than happy to assist.
If you wish to discuss something with our nursing staff, your call will be attended to as quickly as possible. If the nurse is unavailable at the time of your call, we will phone you back at our first available opportunity.